1. Quotations

a. Subject to sections 1b, 2, 3, and 4, all quoted prices are based on the work outlined in the quotation or verbal instructions provided at the time of order. Quotes remain valid for 7 days from their date and are considered accepted once the Customer places an Order.

b. The quoted prices reflect current production costs (e.g., materials, labour, machine time) and may be adjusted by Route to Market Excellence Ltd, trading as Perfectly Branded (hereafter known as Perfectly Branded) , either before or after quote acceptance, to account for changes in production costs between the quotation date and order completion, provided there is no unreasonable delay caused by Perfectly Branded.

c. Quotations are subject to the sight of the artwork provided. Please Note: Late artwork will delay your order.

2. Artwork

a. Artwork must be sent to Perfectly Branded, in vectorised format (in ai, eps or pdf format). 

b. Artwork can be emailed to Perfectly Branded.

c. It is important that a customer logo is a high-resolution line art file as this allows Perfectly Branded to enlarge it to full size without any pixilation or blurring occurring. It also allows Perfectly Branded to ensure colours are printedaccurately or to change logo or background colours when required. 

d. The customer is responsible for providing pantone references, to ensure a more accurate colour finish for any customer logo. 

e. Please note that JPG, GIF, PNG or any screenshot files are not suitable.

3. Customer Instructions

a. Upon the Customer’s acceptance (either verbally or in writing), Perfectly Branded’s written quotation will be deemed an accurate interpretation of the Customer’s instructions. For verbal instructions only, Perfectly Branded is not responsible for errors or omissions arising from misinterpretation.

b. Any additional costs incurred due to changes or additions to a proof submitted to the Customer will be added to the overall price unless the alterations are limited to correcting typographical errors.

4. Expedited Order Completion

a. The Customer acknowledges that urgent order completion increases the likelihood of defects or delays. Perfectly Branded will make reasonable efforts to avoid such issues but is not liable for any defects or delays arising from the urgency of the order. It is the Customer's responsibility to verify that all details of the order (including size, proof, colour, dimensions, features, print positions, and techniques) meet their specifications.

b. The price will be adjusted to cover overtime or other additional costs incurred due to the urgency of the order.

5. External Services

a. If Perfectly Branded must source goods (e.g., typefaces, film, plates) or services not usually stocked or provided by them from a third party to fulfil the Customer’s instructions:

I. Perfectly Branded is not liable for any breach of these terms if that breach is related to or caused by the third party’s supply of goods or services.

II. Perfectly Branded acts as an agent for the Customer when acquiring these goods or services, not as the principal, and holds no liability to the Customer regarding their supply. Any claims must be made directly to the third party.

III. The Customer is responsible for paying for any goods or services provided by a third party.

IV. The goods acquired from a third party are transferred to Perfectly Branded upon incorporation into the work for the Customer.

6. Work Suspension

a. If the Customer suspends work for any reason for 30 days or more, Perfectly Branded is entitled to full payment for the work completed up to the suspension date.

7. Delivery

a. Perfectly Branded will notify the Customer when the goods are ready for delivery.

b. If Perfectly Branded agrees to handle delivery, the Customer will bear all freight and related charges as outlined in the initial quote.

c. Perfectly Branded will make reasonable efforts to meet agreed delivery dates but will not be liable for delays due to circumstances beyond their control.

d. Lead-time for production of your order would be approximately 15-20 working days from order confirmation/design approval, and receipt of payment.

8. Order Cancellations

a. Once an order confirmation is signed, the order cannot be cancelled, except under conditions that fully compensate Perfectly Branded for all work done, materials used, or specially obtained to complete the order up to the cancellation date.

9. Payment

a. After order confirmation via a signed Order Confirmation, Perfectly Branded will issue a pro-forma invoice. Work will not commence until full payment is received.

b. VAT will be charged in line with current legislation.

c. All invoices are payable in advance.

d. Perfectly Branded strives to deliver the exact ordered quantity but reserves the right to a 5% margin for overages or shortages, which will be charged or credited accordingly.

e. The Customer is responsible for any costs or losses incurred by Perfectly Branded due to the Customer’s failure to make payments, including debt collection and legal fees.

10. Warranties

a. All implied warranties and conditions related to Perfectly Branded's supply are excluded, except where legally prohibited.

11. Risk

a. Risk transfers to the Customer upon delivery of the goods.

b. Perfectly Branded is not responsible for insurance or losses in transit.

c. The Customer must pay for any requested insurance.

d. If the Customer leaves property with Perfectly Branded without clear instructions, Perfectly Branded reserves the right to sell the property after 12 months.

12. Liability

a. To the maximum extent permitted by law, Perfectly Branded shall not be liable for any losses or damages arising from the supply of goods or services or negligence.

b. In the case of goods, liability is limited to:

• Replacement or equivalent supply.

• Repair of goods.

• Cost of replacement or repair.

c. For services, liability is limited to:

• Re-supplying services.

• Cost of re-supplying.

d. Perfectly Branded is not responsible for loss of data or property unless due care has not been exercised.

e. Perfectly Branded is not liable for losses caused by events beyond their control (Force Majeure).

13. Claims

a. Any claims must be made within 14 days of delivery.

14. Electronic Media

a. Media used by Perfectly Branded to store data remains their property unless agreed otherwise.

b. Perfectly Branded will not be liable for storing any data on disks, tapes, compact disks or other media when the Order has been completed. If Perfectly Brandedagrees to store such data, charges may be applied.

15. Non-Payment

a. Title to the goods remains with Perfectly Branded until full payment is received.

16. Confidentiality

a. The Customer must keep confidential any ideas or processes provided by Perfectly Branded.

17. VAT

a. The Customer is responsible for VAT on goods or services.

18. Copyright

a. Copyright in artistic and literary works by Perfectly Branded remains with them unless agreed otherwise.

b. The Customer warrants they hold the rights to reproduce any supplied works.